- Selecting the Perfect Reference Photos
At Felted Tree, your custom portrait is meticulously created based on the photos you provide. The closer your reference photo aligns with the ideal guidelines, the more accurately your pet’s likeness will be captured in your portrait. The quality and angle of the photo, as well as the lighting, play a crucial role in achieving the best results.
**If suitable reference photos aren’t available, I may need to cancel your order.
Useful Photos:
• Taken straight on or as a side profile
• Well-lit, with visible eyes and clear details
• A calm and relaxed expression, with tongue either in or out
• Sending multiple photos is highly encouraged! This allows me to capture the true colors and unique features of your pet.
Ineffective Photos:
• Taken from above or below the pet
• Poor lighting (too dark or overexposed)
• Edited with filters
• Photos of a printed photo
• Your pet lying down
Feel free to reach out if you’d like me to review your reference photos before placing your order!
- How do I place an order?
To place an order, click directly on the item you wish to purchase on the website while spots are available. Orders can fill quickly, so be ready with your payment and billing information.
After placing your order, please email the following information to order@feltedtree.com within 48 hours
1. A clear photo of your pet’s face. Make sure to read Useful Photos – FAQ#1
2. The name(s) to be stitched on the bottom of your art piece. (Optional)
3. Let me know if you’d like to include a small, clean amount of your pet’s fur in the portrait. (Optional)
I’ll contact you within 2–4 days after your order, to confirm details and provide the address for sending your pet’s fur (if applicable).
- How long will it take to receive my order?
Orders are typically completed and shipped within 4-6 weeks after I’ve received your photos and all necessary information. However, because each piece is handcrafted, there may occasionally be delays. Thank you for your patience and understanding!
If you have questions about your order status, feel free to reach out to me at order@feltedtree.com
- Do you accept returns or refunds?
Due to the custom nature of my work, which is created specifically based on your photos, I cannot accept returns, refunds, exchanges, or cancellations. If you have any concerns about the style or quality of the piece, please contact me before placing your order.
- Can I request changes after the piece is finished?
As a creator of personalized art, I use my artistic interpretation and attention to detail to bring your vision to life. Because of the highly customized nature of these pieces, I am unable to make adjustments once the artwork is complete. Rest assured, each piece is made with care and dedication to ensure you’re happy with the final result.
- Do you ship internationally?
At the moment we only ship within US.
- How do I take care of my Art Piece?
These art pieces are delicate and require gentle handling. Avoid washing them. If cleaning is necessary, lightly use a lint roller to remove dust, taking care not to roll directly over the wool artwork. For spot cleaning, use minimal pressure. A compressed air duster can also help remove surface debris—just be sure to use it at a safe distance to protect the piece from damage.
DISCLAIMER:
The portraits I create are artistic interpretations of the photos you provide. While I strive for accuracy, variations will occur due to the handmade process. Each piece is a unique, one-of-a-kind work of art based on my interpretation of your photos.
